Remote Hands Assistance

June 1, 2021

Nivek IT offers partnerships with other IT Providers to be able to provide an extra hand as a “Remote Hands” type of support. Nivek IT uses the SyncroMSP for our ticketing system that provides a Client Portal Access so that the Partnership IT Team may submit and review tickets along with the Knowledge Base Articles that we create for their Client. Nivek IT is able to grant access to the Client Portal page in different ways. 

Nivek IT does offer discounts for a Partnership Support Agreement. Please feel free to contact us directly to discuss the Partnership Opportunities

Hourly Rate During Standard Business Hours

$150 Per Hour, One Hour Minimum

Nivek IT’s Standard Office Hours are Monday through Friday, 8:00am to 5:00pm Mountain Time Zone. Any support offerings or requests outside of these hours may result in After-Hour’s Rates being charged. Nivek IT will confirm with the Point of Contact for the Client if there will be additional charges and if they accept the additional charges before any task(s) is/are performed.

Please visit the Standard Office Hours for the official and most up to date information and any special announcements of business hours along with a listing of Holidays that Nivek IT observes.

Contract Prices vs Non-Contract Prices

The following prices and description is to only serve as a guidance to some of the offerings available through Nivek IT. If your team/company chooses to sign a contract with Nivek IT or with Nivek Group, the following prices are negotiable depending on Contract Terms. 

Remote IT, Network and Computer Support Assistance

During Standard Business Hours

$125 Per Hour, One Hour Minimum

After Hours & Holidays

$150 Per Hour, One Hour Minimum

Nivek Group has partnered up with Splashtop On-Demand Support (SOS). This will allow us to connect to your Windows, Mac, iOS and Android Devices with a Simple Session Code. 

If you (and/or Company) signs a Monthly Service Agreement for Monitoring, our SyncroMSP and the Splashtop Applications will automatically be installed (on all Windows and Mac computers that has been added to the monitoring agreement). 

Using SyncroMSP, Nivek IT is able to resolve most alerts and conflicts without interrupting the End User by issuing script commands through the Command Prompt. Using Splashtop, Nivek IT will be able to connect remotely without the user being present so we can schedule a time for when the user is not at their computer to process most requests. With the use of these tools, it helps minimize the interruptions to the End User resulting in higher up-times and more work productivity.

Onsite IT, Network and Computer Support Assistance

During Standard Business Hours

$150 Per Hour, One Hour Minimum

After Hours & Holidays

$175 Per Hour, Two Hour Minimum

Nivek IT will attempt to try and perform all requests Remotely first. Even if the End User or Point of Contact is requesting for an onsite, we will try to resolve the initial request via remote tools first. If the the initial request is not able to resolved remotely, then Nivek IT will schedule an onsite visit with the End User and/or the Point of Contact. If an onsite visit is requested right away and Nivek IT is able to resolve the request remotely, Nivek IT will schedule a follow-up with the End-User and/or the Point of Contact

Vendor Relations Assistance

Remote Assistance

$125 Per Hour, One Hour Minimum

Onsite Assistance

$175 Per Hour, Two Hour Minimum

Nivek IT, in partnership with our Nivek Group Partners, offer a Vendor Relations Assistance for helping you and/or your team with the many different aspects of the IT Related Groups that are in relation to you and/or your team being able to perform your daily tasks and duties. 

Please feel free to contact us, Nivek IT, in partnership with our Nivek Group Partners, to discuss this further if you feel there is something that we may be able to assist with. Our Nivek Group Partners does promise to be your best ally on this forefront. 

Third Party Technical Assistance

Nivek IT is Your Personal IT Support Team and in partnership with Nivek Group, Your All Inclusive IT Provider supporting YOUR Small Business. We strive to be Your Personal IT Support team for all Advanced Tier 1 IT requests and tasks. Nivek Group is continuously learning new information and advancing their skills along with forming new partnerships for support assistance. If the time should arise that Nivek Group will need to reach out to a Third-Party IT Professional for more advanced assistance, Nivek Group will discuss the hourly rate with the Point of Contact prior to them starting the task at hand.